Shipping & Returns

Mainly Minis ships to many countries with low-cost shipping for international orders. Please remember that some countries will charge you an import duty, we have no control over that. If you are in the EU, we will not ship to you. Your order will include invoices and Customs Forms showing the cost of each order. We cannot send international orders designated as "Gift". All Customs charges are your responsibility.

Please note that the US Postal Service no longer allows batteries to be shipped to international addresses. Batteries will be removed from all international shipments, you must obtain your own batteries.

Your Satisfaction is Our Success.

We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.

We are available to help you find the product that best fits your needs.

You can shop with confidence at Mainly Minis, if there's ever a problem with your order, just contact us and we'll take care of it. It's as simple as that!

If you ever need to return something, certain conditions apply:

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained and is required for ALL returns. If you return something without a number, we'll have no way of crediting you.

Mainly Minis reserves the right to refuse any returned merchandise without a valid RA#. Returns accepted without a valid RA# will be subject to 30% restocking fee. A 15% restocking fee applies for non-defective items returned. RA#'s are valid for 30 days from the purchase date, returns received with expired RA#'s will be subject to an additional 15% restocking fee. Defective items will be replaced with the identical item only. Damage claims must be made within 1 day of receipt, return requests must be made within 2 days of receipt.

All returned merchandise must be shipped postage-paid and insured in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included. Products using accessories such as batteries, etc. must be returned with the factory-sealed accessory or will require a deduction for a replacement. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final. Shipping charges are not refundable and return shipping cost is your responsibility. Items which arrive damaged or defective will only be replaced after RMA number is issued and damaged item is received by us. Damage must be reported within 24 hours of receipt. No Cash Refunds, store credit only.

Discount coupons not valid on Gift Certificate purchases or dollhouse kits.

Special orders and Dollhouse Kits/room boxes are not returnable. Dollhouse kits carry a full manufacturers warranty. Dollhouse kits can only be shipped to US addresses.